1. Introduction

Welcome to EnglishLaundryOfficial.com (the “Website”), operated by English Laundry (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our Website, including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.

Please read these Terms carefully before you start using our Website. By using the Website, purchasing products, or clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Website.

2. Eligibility

The Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you meet the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Website.

3. Account Registration

To access certain features of the Website, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself. You are responsible for safeguarding your password and for all activities that occur under your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions.

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with any provision of these Terms.

4. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by English Laundry, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The English Laundry name, the English Laundry logo, and all related names, logos, product and service names, designs, and slogans are trademarks of English Laundry or its affiliates or licensors. You must not use such marks without the prior written permission of English Laundry. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

5. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

• In any way that violates any applicable federal, state, local, or international law or regulation.
• To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website.
• To impersonate or attempt to impersonate English Laundry, an English Laundry employee, another user, or any other person or entity.
• To engage in any activity that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website.
• To use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.

6. Products and Purchases

6.1 Product Information

We strive to display our products, including English Laundry pants, cologne, perfume, shirts, trousers, and our Crown English Laundry and Oxford Bleu collections, as accurately as possible. However, we do not guarantee that the colors, dimensions, or other descriptions of the products displayed on the Website are accurate, complete, reliable, current, or error-free.

6.2 Pricing and Payment

All prices displayed on the Website are in U.S. dollars unless otherwise specified. Prices are subject to change without notice. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Payment for all purchases must be made at the time of order. We accept major credit cards, PayPal, and other payment methods as indicated during the checkout process. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is true and accurate.

6.3 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or reject your order for any reason, including unavailability of product, errors in pricing or product information, or problems identified by our credit and fraud avoidance department.

6.4 Shipping and Delivery

Shipping and delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays that are outside of our control, including but not limited to customs delays, carrier delays, or force majeure events.

7. Returns and Refunds

7.1 Return Policy

We accept returns of unworn, unwashed, and unaltered merchandise within 30 days of the delivery date. All returned items must be in their original condition with all tags attached and in their original packaging.

7.2 Refund Process

Upon receipt and inspection of your returned items, we will process your refund to the original form of payment used for the purchase. Please allow 10-14 business days for the refund to appear in your account. Shipping charges are non-refundable unless the return is due to our error.

7.3 Damaged or Defective Items

If you receive damaged or defective merchandise, please contact our Customer Service within 7 days of receipt. We may request photos of the damaged items before authorizing a return.

8. User Contributions

The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, product reviews, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the Website.

All User Contributions must comply with the Content Standards set out in these Terms. Any User Contribution you post to the Website will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material.

9. Content Standards

User Contributions must not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations.
• Be likely to deceive any person or promote any illegal activity.
• Impersonate any person, or misrepresent your identity or affiliation with any person or organization.

10. Disclaimer of Warranties

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY PRODUCTS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY PRODUCTS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

NEITHER ENGLISH LAUNDRY NOR ANY PERSON ASSOCIATED WITH ENGLISH LAUNDRY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

11. Limitation of Liability

IN NO EVENT WILL ENGLISH LAUNDRY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to defend, indemnify, and hold harmless English Laundry, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in Los Angeles County. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

14. Waiver and Severability

No waiver by English Laundry of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of English Laundry to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

15. Entire Agreement

These Terms and our Privacy Policy constitute the sole and entire agreement between you and English Laundry regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

16. Changes to the Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

17. Contact Information

Questions or comments about the Website or these Terms may be directed to us at:

English Laundry
Customer Service Department
contact@englishlaundryofficial.com
1-800-ENGLISH (1-800-364-5474)